Los Angeles, California
TRC helped build and maintain rapport with the diverse communities impacted by construction projects along the I-5 Corridor.
TRC provided services for a public awareness contract with Caltrans District 7, which supported 10 construction projects in multiple communities throughout Los Angeles and Ventura counties with multiple translation and interpretation needs. The TRC Team’s mission in District 7 was to help build and maintain good customer relations with those communities impacted by the construction projects along the I-5 corridor.
- Client: CALTRANS
- Project Location: Los Angeles, California
Relevant Services
The outreach team utilized a wide range of strategies and techniques to meet the diverse needs and characteristics of stakeholders within the I-5 community. These strategies were led by our expert community liaisons, which provided Caltrans District 7 with full-service public outreach support through the duration of the highway improvements. They kept the project’s area diverse community stakeholders informed and were the eyes and ears for Caltrans staff. The liaisons cultivated relationships with residents, businesses, schools and key community leaders. They were also responsible for anticipating and resolving potential hot button issues and seeking opportunities for effective community engagement, such as holding neighborhood meetings, open houses and one-on-one briefings.
The outreach strategy included using social media as a tool for service response (answering questions) and responding to and mitigating complaints. Our team used the contract’s dedicated My5LA website and Twitter account to engage the I-5 community by providing immediate project updates as they occurred, information on upcoming construction activities, construction fun facts, photo shares and information regarding neighboring projects.
Related Projects
Discover the success we’ve had with helping our clients execute major projects and make a meaningful impact on their local communities.
West County Connectors Project
LA Metro Community Relations Support
California Incline Replacement Project
I-5 Central County Improvement Project
West County Connectors Public Outreach Program
Sharing Our Perspectives
Our practitioners share their insights and perspectives on the trends and challenges shaping the market.
NJDEP Implements New Jersey Environmental Justice Law Through Administrative Order
October 5, 2021
On September 22, 2021, the New Jersey Department of Environmental Protection (NJDEP) Commissioner announced the issuance of Administrative Order (AO) No. 2021-25 to implement New Jersey’s Environmental Justice (EJ) Law. This order is effective immediately, and applicants seeking to site new major source facilities, renew major source permits or expand existing facilities with major source permits (e.g., Title V air permits) in overburdened communities are affected. There are more than 4.5 million people that live within 331 municipalities that are overburdened communities in the state of New Jersey.
